How to make a complaint

Should you wish to make a complaint we would like to make this process easier for you. Please
ask a member of our team to show you our complaints policy.
If you are unhappy about any treatment you have received, or any other service, please speak to
any of our team.

If they cannot resolve your issue please ask to speak to our Medical Director, Dr Dimi, who will
try to rectify the problem and offer you further advice on our complaint procedure.
If your complaint cannot be resolved and you wish to make a formal complaint, please put this
in writing, so that we can review the complaint and investigate it in line with our policy.

Our email address is: contact@elstahealth.co.uk
We promise to respond within 48 hours and try to resolve the issue.
Elsta Health uses Cosmetic Redress Scheme which can be contacted in the following ways:
Cosmetic Redress | Membership No: CRS001037 | Contact number: 0203 907 1853
Email: info@cosmeticredress.co.uk